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Category: Password Issues
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If a pupil’s password expires and they don’t remember their password, in the first instance they should contact a C2k manager in their school.  They will be able to reset the pupil’s password for them.

We understand, however, that at this time, it may not always be possible for a pupil to contact someone in their school.  For this reason a service has been put in place which allows a parent or guardian to email:

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and provide the following information:

EA staff will then make contact with the parent/guardian who will be asked to provide some additional details to verify the pupil’s identity.  The member of C2k staff will check the details provided against the records held in the school and once verified, will reset the pupil’s password.